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Business Process Outsourcing

Business process outsourcing (BPO) contains the transmission of processes along with the associated operational activities and responsibilities, to a third party with at least a guaranteed equal service level and where the client contains a firm grip over the (activities of the) vendor for mutual long term success. BPO is positively related to the search for more efficient organizational designs: cost reduction, productivity growth and innovative capabilities. Hence, a source for strategic advantage.

I-Link caters to two categories: back office outsourcing, which includes internal business functions such as billing or purchasing, and front office outsourcing, which includes customer-related services such as sales & marketing or tech support.

We are a fast growing remote e-services company, providing high quality – value added Contact-Center services and Business Process Outsourcing services from our state of art delivery centers based out of Bangalore, India.

I-Link offers the satisfaction that comes from working with a technically sound business partner who is committed to continually invest in People, Processes, Infrastructure and Facilities. Our outsourcing services help mitigate risks and secure benefits through a structured and a proven approach. Ensuring the highest levels of performance we are committed to building scalable and repeatable business solutions across different areas including IT and ITES functions.

  1. Increases the Flexibility of the Organization
  2. Enables the company to focus on its core competencies
  3. Reduction of cost in terms of Manpower, Infrastructure and Facilities
  4. Seamless support without limitations to geographical location

Recruitment Process Outsourcing (RPO) is a form of business process outsourcing (BPO) where an employer outsources or transfers all or part of its recruitment activities to an external service provider.

To quote the Recruitment Process Outsourcing Association, "Recruitment Process Outsourcing is when a provider acts as a company's internal recruitment function for a portion or all of its jobs. RPO providers manage the entire recruiting/hiring process from job profiling through the on-boarding of the new hire, including staff, technology, method and reporting. A properly managed RPO will improve a company's time to hire, increase the quality of the candidate pool, provide verifiable metrics, reduce cost and improve governmental compliance."

I-Link offers several customized solutions for companies in this category. As the economy continues to become increasingly competitive globally, I-Link has become a reliable partner to bridge the hiring gap. I-Link offers its clients a menu of service options that include assistance with temporary or contract staffing, contingent search programs, specialized right to hire programs that provide a try and buy option and also the complete recruiting function outsourced.

I-Link offers solutions that improves quality, cost, service, speed and change fixed investment costs into variable costs that vary with fluctuation in recruitment activity. Companies may pay by transaction rather than by staff member, thus avoiding under-utilization or forcing costly layoffs of recruitment staff when activity is low.

RPO, RPM, BPO…and whatever acronyms you may have heard about outsourcing a business operation essentially always involves a change in business management strategy. Changing strategy is a daunting prospect with an inherent amount of perceived risk.



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